Delivery & Return
Free delivery available on 1000s of products over 100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Shopping at REAL SHOPY, your items should reach you within 7-10 days of your order Confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to you. No extra charges and duties on Items. Free shipping across all India Terrain.
If you think, your order is delayed than the mentioned time, please feel free to contact Us. Please ensure you have provided us all important information, including your contact number, address, area pin code to your Location. In order to ensure your ordered product reaches you safely and on time, we use renown courier services such as Delhivery, Xpressbess, Bluedart, FedEx, DTDC, Udaan Express, Gati and more. We don’t compromise on your order deliveries with local courier Vendors.
In rare cases, delivery may take longer due to Bad Weather Condition and other unforeseen Circumstances.
We accept replacement only for the manufacturing defects of the products.
The Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
REPLACEMENT POLICY
At REAL SHOPY, we are committed to ensure that you have hassle-free and enjoyable shopping experience. You may have received a manufacturing defect or dead-on arrival; you can ask for an replacement for the former.
Replacement should be made within 7 Days of your Purchase. (For example, if you receive your product on 1st January, the last day to replacement your product is 7th of January). Product should be in original condition, undamaged Packing. Any Item(s) being replacement should also be replacement with all accessories; manuals that may have been bundled with the main Product.
Product should be accompanied with original sales invoice along with returning Item(s).
In case of replacement, please mail us the product details along with your order reference number and return reason along with pictures of Items to contact@realshopy.com. Our representative will reply within 24 hours. SHOPY VISION Reserves the rights to deduct handling charges of from the product being replacement and stop you Replacement in case of product physically damaged and Malfunctioning from your side.
WHEN REPLACEMENTS ARE NOT POSSIBLE
There are certain conditions in which returns are not possible by REAL SHOPY. They are as Follows:
- The Replacement request is made outside the specified time Frame.
- Customer says battery backup is not proper because in electronics items. Firstly, you have to drain the battery percentage to 0% and then charge it fully to 100%. Only then it gives proper battery backup and 99% of the customers are facing only this issue with the battery backup.
- The product is damaged because of Use.
- The product is not in the same state as you received It.
- The item has been used and Installed.
- Item with physical Damages.
- The product serial numbers missing/tempered from the main Box.
- There is anything missing from the package received, including price tags, labels and original Packing.
- Product without invoice is not liable to Exchange.
WHEN REPLACEMENTS ARE NOT PROVIDED
- REAL SHOPY Provides Replacement only when the product is having any manufacturing defect. It is firstly verified by our quality team.
- REAL SHOPY Initiates the Replacements within 3-5 Days of time Span.
HOW DO I CANCEL AND ORDER?
- Once the order has been made, the order cannot be canceled after shipment of your order.
WARRANTY
- All items include manufacturing Warranty from the brand itself.
- Physical damages to items are not covered under Warranty.
- Warranty time span for items are valid under manufacturer warranty Terms.
- Please provide your sales invoices to claim Warranty.
Warranty is applicable across all India service Centre’s by Manufactures & REAL SHOPY Service Centre’s.
Return & Refund Policy
If You have received a damaged or wrong product then it has to be reported to contact@realshopy.com within 24 hours of receipt of the product with uncut video of un-boxing the product. If the outer packing has been tampered with, ripped, pressed or is otherwise damaged then you must leave a remark on the proof of delivery (POD) slip that the delivery executive provides during delivery about damaged box or package and make an un-cut video of un-boxing the package and mail it to contact@realshopy.com within 24 hrs of delivery.
- Refund will not be valid in this case – The specifications given by us are updated after the company’s product launches, these remain the same until the product is discontinued by the company. If there are any changes in this interval, such as technical updates and accessories or packing, then the customer will have to automatically check that product’s official website. We will not have any responsibility in this
You will be dispatched the product in which you will get the product & accessories which have been sent by the company.
If the company changes the product after its launch, it will not be our responsibility to send the packaged pieces to you.
If the piece comes wrong then we take responsibility for it. If there is some change in the specification, then you can cross check in the official company of that product.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
- We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
Cancellation Policy
For order cancellation mail has to be sent to contact@realshopy.com within 6 hours of placing the order. Order cannot be cancelled after 24 hours of placing the order.
- Payment Gateway Fees or Financial Service Fees will not be refunded if order is cancelled.
- If customer pay through EMI in Payment Gateway. So, there will be high transaction charges. Which will not be refunded if customer cancels the order.
ONLINE TECHNICAL ASSISTANCE
- In case you are facing some problem in installation of the product and wants to understand the functioning of the items, we have our specialized team with assistance to guide You.
- Our technical team provides easy assistance through telephonic and Email Basis.
- System setting calibrations are also provided by our technical team, so that you enjoy the quality of the product hassle Free.
In case you have any further questions/queries, please don’t hesitate to contact us at: contact@realshopy.com
Procedure of Replacements
- Mail us at contact@realshopy.com with your reason for Replacement with product’s unboxing video, Replacements are not accepted without proper testing by the service centers of the product company.
- Please understand firstly you have to go to service center for knowing the proper reason what is wrong in the product then we only accept Replacement (For Home Theatres we will give you the Customer Support number of company if any problem in the product you have to call to the Support number and technical assistance is provided to you on behalf of the product company and all the steps will be taken by the Home Theatre Company).
- Once the replacement request accepted, pickup will be generated by us.
- The replacement product is dispatched after 2 days right after the pickup product is delivered to the company.
FAQs
Visit the order section under “My Account” to check the status of your replacement. The replacement order is initiated after the originally delivered item is picked up. Check your SMS and email for further details.
No, the item cannot be Replaced after the mentioned time period in the seller’s Replacement policy.
Yes, the freebie needs to be returned along with the product.
For asking for a Replacement, you need to mail us at contact@shopyvision.com. Your request will be processed as soon as you mail us. But if Replacement time period exceed we can’t take any actions. We only take actions if product has manufactured defects, Our technical team firstly analyze it properly and then only take the action. However, sometimes we also recommend customers to go to service center and properly check the product. Thank you!
You can track the status of your Replacement easily from your account. You will receive an SMS and an email regarding the details of your Replacement.
Real Shopy - Buy Electronic Products Online
Real Shopy is an electronic shopping brand that is made to buy electronic products online. We deal with almost all types of online brands across India. We sell all kinds of electronics such as Wireless Earbuds, Chargers, Adapters, USB Cable, Bluetooth Earphones, Neckbands, Wired Earphones, Headphones, Selfie Stick, Aux cables, Power Banks, Speakers, Bluetooth speakers, TVs, Routers, Keyboards, Mouse, Smartwatches and more. We directly collaborate with trusted companies like Boat, UBON, Zebronics, portonics, Noise, and many more. We are guaranteed to deliver the best product for our customers every day.
WHY SHOULD YOU CHOOSE US?
We aim to make shopping as easy as possible for our customers. There are a lot of perks and advantages of shopping from our site. We provide Free Shipping: It is one of the most attractive features on our site. Whichever location or place be it, we never charge any delivery fees from our customers.
- 100% Brand Originality: Gaining the trust of our customers is our ultimate goal. So, we offer 100% original products to our customers. There is no duplication or fake products on our site.
- No cost EMI: We do not charge anything over or above the cost price of the product. We always focus on providing hassle-free shopping to our customers.
Products priced from 199 to 20,000 or above: We bring to you products with different price ranges to choose from. We aim at providing the best to you within your budget. - Easy payment: We offer you easy payment methods like Credit Card, Debit Card, Net Banking, Wallets.
We have a 7-days return policy: We have an easy return and exchange policy wherein you can avail the return option within 7 days of receiving the product. Return policy on electronic goods is provided by a very few online shopping websites and one of them is Real Shopy (India’s Best Electronics Shopping Website).
We deal with popular brands like JBL, Philips, boAt and more: We deal with world class popular brands. More brands will be added to our website soon.
Our customer support: contact@realshopy.com is active 24*7 i.e. we are always ready to help our customers: We are more than happy to help our customers anytime with online shopping. Our customer service site is operational 24*7.
